Terms of Service

1. Who we are

ConnectEra LLC
1021 E Lincolnway, Suite 7740
Cheyenne, WY 82001, USA
[email protected]

2. Our services

ConnectEra provides website design and development, brand identity, search and AI visibility (SEO/GEO), content production, conversion optimization, and analytics services. The exact scope, deliverables, timeline, and price for any engagement are set out in a written proposal, statement of work, or order form (each, an “Order”). The Order, together with these Terms, forms the agreement between us.

3. Eligibility and account use

You must be at least 18 years old and able to form a binding contract to engage us. You agree to provide accurate information and to keep it up to date. You are responsible for any activity that occurs under your account or with credentials you share with us.

4. Fees and payment

• Fees are stated in the Order. Unless the Order says otherwise, project fees are due in two parts: 50% on signature (project kickoff) and 50% on delivery. Monthly retainers are billed in advance each month.
• All payments are processed by third-party payment processors (e.g., Stripe). Card details are entered directly into the processor and never stored on ConnectEra servers.
• Invoices not paid by the due date may accrue interest at 1.5% per month (or the maximum allowed by law, whichever is lower). We may suspend work until past-due invoices are paid.
• Fees are exclusive of taxes. You are responsible for sales, use, VAT, or similar taxes that apply to your jurisdiction.

5. Refunds and cancellation

Refund and cancellation mechanics are set out in our Refund Policy. In summary: 100% refund within 14 days of project kickoff; after kickoff, refunds are prorated against work delivered; monthly retainers are cancellable with 30 days’ notice. The Refund Policy is part of these Terms.

6. Client responsibilities

• Provide content, brand assets, feedback, and approvals within agreed timelines.
• Grant the access (CMS, hosting, analytics, domain registrar) needed to deliver the work.
• Make sure that any material you give us — text, images, logos, video — is yours to use or properly licensed.
• Comply with applicable laws when using the deliverables.

7. Intellectual property

Your content

You retain ownership of everything you provide to us (your brand assets, content, data). You grant us a non-exclusive license to use that material as needed to deliver the services.

Deliverables

Upon full payment for an Order, we assign to you the ownership of the final deliverables created specifically for you under that Order (the bespoke website design, copy, brand assets), subject to any third-party licenses called out in the Order. We retain ownership of our pre-existing materials, tools, frameworks, internal libraries, and methodologies, and grant you a non-exclusive, perpetual license to use them as embedded in the deliverables.

Open-source and third-party licenses

Deliverables may include open-source components and third-party services subject to their own licenses. Those licenses control over these Terms for the relevant components.

Portfolio rights

Unless you ask us not to, in writing, we may reference our work for you (your name, logo, screenshots, results) in our portfolio, case studies, and marketing.

8. Confidentiality

Each party agrees to protect the other’s non-public business information with the same care it uses for its own confidential information, and to use it only to perform under the agreement. This obligation does not apply to information that is or becomes publicly available without breach, is independently developed, or must be disclosed under law.

9. Acceptable use

You agree not to use the site or services to:

• Break the law or infringe anyone’s rights.
• Send spam, malware, or anything that interferes with the site’s operation.
• Reverse-engineer, resell, or sublicense our services without written permission.
• Use the services to compete with us or to build a competing offering.

10. Third-party services

The services may integrate with third-party platforms (hosting providers, CMSs, analytics, payment processors, AI providers, etc.). We are not responsible for third-party outages, changes, pricing, or terms. Your use of any third-party service is governed by that provider’s own terms.

11. Warranties and disclaimers

We will perform the services in a professional manner consistent with industry standards. Beyond that warranty, the site and services are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement, or that the services will be uninterrupted, error-free, or produce any specific result (including any specific traffic, ranking, conversion, citation, or revenue outcome).

12. Limitation of liability

To the maximum extent permitted by law, ConnectEra is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, even if we have been advised of the possibility. Our total liability arising out of or related to the services in any 12-month period is limited to the fees you paid us in that same period.

13. Indemnification

You agree to indemnify and hold ConnectEra harmless from any claims, losses, and expenses (including reasonable legal fees) arising from (a) your use of the services in breach of these Terms, (b) content or materials you provide to us, or (c) your violation of any law or third-party right.

14. Term and termination

These Terms apply for as long as you use the site or engage us. Either party may terminate an Order for material breach if the breach is not cured within 14 days of written notice. On termination, you will pay for work performed up to the termination date and we will deliver any work in progress. Sections that by their nature should survive (intellectual property, confidentiality, payment, warranties, liability, indemnification, dispute resolution) will survive termination.

15. Governing law and venue

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws principles. The exclusive venue for any dispute that is not subject to arbitration is the state and federal courts located in Laramie County, Wyoming, and you consent to the jurisdiction of those courts.

16. Dispute resolution

Before filing any formal claim, the parties agree to attempt to resolve the dispute in good faith by email or video call for at least 30 days. If the dispute cannot be resolved that way, either party may pursue available remedies under law. Each party waives the right to participate in a class action arising out of these Terms.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Effective” date above. Continued use of the site or services after the change constitutes acceptance of the updated Terms.

18. Miscellaneous

• Entire agreement — these Terms together with any Order are the entire agreement and supersede any prior agreements on the same subject.
• Severability — if any provision is held unenforceable, the rest remains in effect.
• No waiver — failure to enforce any provision is not a waiver.
• Assignment — you may not assign these Terms without our written consent. We may assign them to a successor in connection with a merger, acquisition, or sale of assets.
• Force majeure — neither party is liable for delays caused by events outside its reasonable control.
• Notices — written notices to us should be sent to [email protected].

19. Contact

ConnectEra LLC
1021 E Lincolnway, Suite 7740
Cheyenne, WY 82001, USA
[email protected]