Privacy Policy

1. Who we are

ConnectEra LLC is a Wyoming limited liability company.

ConnectEra LLC
1021 E Lincolnway, Suite 7740
Cheyenne, WY 82001
United States
Email: [email protected]

2. Information we collect

Information you give us

• Contact and inquiry data — name, email address, company name, phone number, website URL, and anything you write into our booking, application, or contact forms.
• Client engagement data — once you engage us as a client, the information you share to deliver the work (access credentials, brand assets, content, billing details).

Information collected automatically

• Usage analytics — we run a self-hosted, privacy-preserving analytics instance (Umami) at a.connecteraco.com. It records page views, referrers, country (derived from IP, not stored), browser, and device class. It does not set tracking cookies, does not build cross-site profiles, and respects browser “Do Not Track.”
• Server logs — standard web-server logs (IP address, user-agent, timestamps) are retained for security and abuse-prevention purposes for up to 30 days.

Information from third parties

When you book a call or apply to a program, the form is embedded from GoHighLevel (LeadConnector). They process the submission on our behalf and pass it to our CRM. When you load any page, the browser fetches fonts from Google Fonts, which receives your IP address as a normal part of that request.

3. How we use information

• To respond to inquiries and deliver the services you ask for.
• To send service-related email (proposals, project updates, invoices).
• To send occasional marketing email if you opted in. You can unsubscribe at any time.
• To measure aggregate site traffic and improve the site.
• To detect, prevent, and investigate fraud, abuse, and security incidents.
• To comply with legal obligations.

4. Legal bases (EU/UK visitors)

If you are in the EU, UK, or Switzerland, our legal bases are:

• Contract — to provide services you have requested.
• Legitimate interest — to run and secure our website, respond to inbound interest, and improve our services.
• Consent — for marketing email and any optional cookies. You can withdraw consent at any time.
• Legal obligation — to comply with tax, accounting, and other applicable law.

5. How we share information

We do not sell personal information. We share it only with:

• Service providers who help us run the business — including GoHighLevel (CRM and form processing), our email provider, our hosting provider (Coolify on our own infrastructure), and our payment processor (see below). They are contractually bound to use the data only to provide services to us.
• Payment processors — when you pay an invoice, payment is handled by an industry-standard third-party processor (e.g., Stripe). Card details are entered directly into the processor’s interface and are never stored on ConnectEra servers. The processor’s own privacy policy applies to the payment.
• Authorities — if required by law, court order, or to enforce our agreements and protect our rights.
• Successors — if ConnectEra is involved in a merger, acquisition, or asset sale, your information may be transferred to the successor entity, subject to the same protections.

6. International transfers

ConnectEra is based in the United States. If you access the site from outside the US, your information will be transferred to and processed in the US, which may have different data-protection laws than your jurisdiction. Where required, we rely on appropriate transfer mechanisms (such as the EU Standard Contractual Clauses).

7. Data retention

We keep personal information only as long as needed for the purposes above:

• Inquiry data that does not turn into a client relationship: up to 24 months.
• Client records (for tax, accounting, and dispute purposes): up to 7 years after the engagement ends, or longer where the law requires it.
• Server logs: up to 30 days.
• Marketing email lists: until you unsubscribe.

8. Your rights

Depending on where you live, you may have the right to:

• Know what personal information we hold about you.
• Request a copy of that information.
• Correct inaccurate information.
• Delete information we hold about you (subject to legal retention requirements).
• Restrict or object to certain processing.
• Port your information to another provider.
• Opt out of marketing email.

To exercise any of these rights, email [email protected]. We may need to verify your identity before acting on the request. We do not discriminate against users who exercise their privacy rights.

California residents (CCPA / CPRA)

California residents have the rights above plus the right to know what categories of personal information we have collected, the sources, the business purposes, and the categories of recipients. We do not sell personal information and do not “share” it for cross-context behavioral advertising as those terms are defined under California law.

9. Cookies and similar technologies

The site uses a small number of strictly necessary cookies (for example, to remember your language preference). Our analytics tool does not set tracking cookies. We do not run third-party advertising or retargeting pixels.

10. Children

Our services are for businesses, not children. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with information, email us and we will delete it.

11. Security

We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. No system is perfectly secure; we cannot guarantee absolute security.

12. Third-party links

Our site links to third-party sites and tools we do not control. This policy does not apply to those sites. Review their own privacy policies before sharing information with them.

13. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Effective” date above. Material changes will be highlighted on this page or communicated directly where appropriate.

14. Contact

Questions or requests related to this policy:

ConnectEra LLC
1021 E Lincolnway, Suite 7740
Cheyenne, WY 82001, USA
[email protected]